Frequently Asked Questions

IPL (Intense Pulsed Light) is a modern type of laser hair removal used for long-term, pain-free hair removal.

In a nutshell IPL (intense pulsed light) works by targeting the dark pigment around the hair follicle in order to damage it sufficiently to cause the hair to fall out and inhibit its ability to re-grow. The dark pigment which is found in both your hair and skin and which determines its colour is known as melanin.

Melanin is particularly dense at the base of the hair root to provide a good target for the powerful pulses of light emitted by the IPL device. As the light is absorbed by the melanin it produces heat energy and it is this which causes the damage.  The growing hair will fall out between one and two weeks following treatment.

One of the many advantages of IPL over other types of laser is that it is pain-free. Most customers explain the feeling as a warm sensation on the skin

There have been several studies that show the safety and effectiveness of home IPL for hair removal treatments. Due to this, it has become extremely popular world wide. 

We always advise that you exercise caution when treating yourself and do your own research as not everyone is suitable for IPL treatments.  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. Always check with your doctor first if you are taking medication that may make you skin sensitive to light.

In addition to skin tone, you need to take into account the colour of your hair.  IPL is not effective for anyone with light blond, white, grey or red hair.

Some conditions preclude the use of IPL for safe hair removal:

Skin conditions - such as psoriasis or if your skin is photosensitive, if you are being treated       for     any chronic skin disorder check with your dermatologist first.

Tanned skin - never use IPL on tanned or sunburnt skin - you will need to wait several weeks until the tanning has faded completely.  This also applies to fake tan.

Pregnancy - IPL is not advised during pregnancy or whilst breastfeeding

Tattoos - you should not treat tattooed skin with IPL

Moles - IPL is not suitable for removing hair from moles

The list above is not by any means exhaustive - do read all manufacturer's safety precautions prior to using and seek proper medical advice if you are in any doubt.

Studies have proven up to 92% hair reduction in as little as 3 treatments! The first 4 treatments must be applied every 2 weeks to see desired results. In order to maintain your results, simply touch up every 4 weeks.

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

Our handsets have a use-life of 400,000 flashes, which will last well over 12 years if used as directed.

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

You may use it on you legs, back, chest, stomach, arms and face. However, facial hair can be removed with IPL from the cheeks down.  It is not safe to use IPL anywhere near the eyes or for eyebrows as there is the strong danger of eye damage.

Yes! You must shave any part of the body that you want to use it on beforehand!. Bear in mind, also, that you will not be able to use any hair removal method that requires the hair to be pulled out at the root i.e. waxing, tweezing, epilating, threading between IPL treatments.

Yes! It is viewable on the 'Discover the Benefits' page

No, that's what's so fantastic about our device!  Unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

Our handset is suitable for all skin tones, but darker skin tones may require longer and more often treatments. 

IPL targets melanin in your hair which absorbs the light's energy, and therefore IPL is may not be so effective on very light blonde, red, or grey/white hair as it needs to sense what its targeting. 

No, you should not IPL over tattoos, although going around tattoos is fine.

If you have been tanning recently, we must recommend waiting 2 weeks before using your handset. Please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be on your skin whilst using your handset.s.

SHIPPING

United States

Signed and Tracked Express Shipping: FREE 1-3 Business Days 

United Kingdom

Tracked Standard Shipping: FREE 3-8 Business Days

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Canada

Tracked Standard Shipping: FREE 4-9 Business Days

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Europe

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Australia

Tracked Standard Shipping: FREE 2-5 Business Days 

New Zealand

Tracked Standard Shipping: FREE 4-9 Business Days

Rest Of World

Tracked Standard Shipping: FREE 4-12 Business Days (depending on location)

*Shipping times are subject to stock availability and exclude clearance/customs delays 
Please direct any shipping related inquiries to info@redstaffbeauty.com

HANDLING

All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days. REDSTAFF BEAUTY is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. 

REDSTAFF BEAUTY does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. REDSTAFF BEAUTY will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. REDSTAFF BEAUTY is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability

Our device is including with a 12 month warranty after inital purchase and a 90 day money back guarantee!

Here at REDSTAFF BEAUTY, we get it! It's not always easy shopping online and trusting the products you purchase.  That's why we are including our signature 90 day 100% satisfaction guarantee. 

How it Works: 


You must have purchased our at-home IPL Laser Hair Removal handset from our website, after January 1, 2020

Trial our handset for at least 60 days from the date of delivery, but for no more than 90 daysYou must complete at least 6 treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.If there are no noticeable results in hair reduction, email your 6 photos to us at support@redstaffbeauty.com with your order number, and we will review your application.All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.ALL images MUST have valid time and date stampsIf your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refundedIf approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.